If all devices are offline during inventory, what level of tier support is needed?

In the scenario where all devices are offline during inventory, the correct level of support needed is Tier II Support. This is because Tier II Support typically deals with more complex technical issues that cannot be resolved through basic troubleshooting, which is generally handled by Tier I Support.

If all devices are offline, it indicates a potential problem that surpasses simple user-level issues, such as connection problems, software failures, or more complex hardware issues. Tier II Support teams are equipped with the expertise to diagnose and resolve these types of problems, often requiring a deeper understanding of the systems and possibly the ability to access logs or system configurations.

In contrast, Tier I Support primarily addresses straightforward inquiries and basic troubleshooting, which would not suffice in this situation. Tier III Support generally involves specialized, in-depth support, often for complex problems that require coding or enhancements to software, which is not the immediate requirement when all devices are simply offline during an inventory process. Therefore, resolving a situation where all devices are not operational during inventory aligns with the capabilities of Tier II Support, making it the appropriate choice.