In what situation would a Ship's Serviceman refer a customer to a superior?

A Ship's Serviceman would refer a customer to a superior when the issue requires managerial intervention. This situation arises when a customer's request or problem exceeds the authority or capability of the Ship's Serviceman to resolve effectively. For instance, if a customer has a dispute regarding pricing, product availability, or returns that falls outside standard protocols, it is important for the Ship's Serviceman to engage a superior who has the authority to make exceptions or provide solutions that are not within their scope. This not only ensures that the customer receives the correct assistance but also helps maintain proper protocol and customer service standards within the Navy Cash operations.

In contrast, making a sale, taking inventory, and stocking shelves are routine responsibilities typically handled by the Ship's Serviceman and do not typically require escalation to a higher authority. These tasks are part of the day-to-day operations where the Ship's Serviceman is trained and expected to function independently without needing to refer to a superior.