What is a common consequence of poor customer service in a Ship's Service store?

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A common consequence of poor customer service in a Ship's Service store is the occurrence of negative reviews and a loss of sales. When customers have a negative experience, they are likely to share that experience with others, whether through word of mouth or online platforms. This negative feedback can severely impact the store's reputation, leading potential customers to choose competitors instead. Consequently, the drop in customer satisfaction can result in decreased sales, as current customers may opt not to return and new customers may be deterred from choosing the store based on unfavorable reviews.

In contrast, options like increased employee morale or greater brand loyalty would be unlikely outcomes from poor customer service. Typically, frustrated customers do not demonstrate loyalty, nor do dissatisfied employees feel positively about their workplace environment. Higher customer retention rates also contradict the reality that unsatisfied customers often leave businesses for establishments that provide better service. Thus, the connection between poor customer service and its direct consequences is evident in the relation to negative reviews and decreased sales.

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