What is the first action taken by the Sales Officer if there is a discrepancy between the ROM II report and the Merchant Sales Summary Report?

The first action taken by the Sales Officer in the event of a discrepancy between the ROM II report and the Merchant Sales Summary Report is to print out the ROM II Daily Transaction Report. This is crucial because the ROM II Daily Transaction Report provides detailed transaction-level data that can help in diagnosing the discrepancy. By reviewing this report, the Sales Officer can identify specific transactions that may not have been accounted for or that were recorded differently in the Merchant Sales Summary Report. This step serves as a foundational action to gather accurate information for further analysis.

The other choices represent actions that might be taken in response to a discrepancy but are typically considered after obtaining more detailed information through the transaction report. For instance, comparing cash accounts or contacting customer service would depend on insights gained from the detailed report. Filing a report is also a formal action that may be necessary, but it usually occurs after the initial investigation and analysis have been conducted.