What is the first step in addressing failure in Navy Cash card readers?

The first step in addressing failure in Navy Cash card readers involves cleaning the equipment. Regular maintenance, including cleaning, is crucial for ensuring optimal performance of the card readers. Dirty or obstructed card readers can lead to read errors and system failures, which might appear as malfunctions. By starting with cleaning, you can often resolve issues that may seem like hardware or system failures without jumping to more complex solutions.

Cleaning may involve removing dust, debris, or residues that accumulate and prevent proper function. Once the equipment is clean, it's advisable to test it again to determine if the issue persists. If the problem continues, then further troubleshooting steps like performing diagnostic tests, consulting the manual, or replacing hardware can be considered. Starting with cleaning keeps the troubleshooting process logical and ensures that simpler solutions are explored first before moving on to more involved measures.