What must a Ship's Serviceman do when a customer disputes a transaction?

When a customer disputes a transaction, the Ship's Serviceman must review transaction records, verify the customer’s claim, and follow customer service protocols. This approach is vital as it ensures that all claims are handled fairly and accurately. By examining the transaction details, the Ship's Serviceman can determine whether the dispute is valid based on available evidence, such as receipts or transaction logs.

Following customer service protocols is also essential as it provides a structured way to address disputes. This can include communicating clearly with the customer, documenting the complaint, and ensuring that any actions taken comply with Navy regulations and business practices. Properly addressing the issue not only protects the interests of the customer but also upholds the integrity and reputation of the Navy's services.

The other options would not adequately address the situation. Ignoring the dispute would neglect the customer's concerns and could lead to dissatisfaction or further complications. Immediately refunding the disputed amount without investigation may result in financial losses for the service and could encourage fraudulent claims. Contacting a superior without taking initial action could lead to unnecessary delays and may not resolve the issue effectively. Thus, a careful and thorough approach is necessary for dispute resolution.